Refund policy

Return and Refund Policy

Last updated: June 22, 2026

1. Returns We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

The following items are non-returnable:

• Perishable goods
• Digital products or downloadable software
• Items on sale or marked as final sale
• Intimate or sanitary goods

2. How to Initiate a Return To initiate a return, please contact us at [allipha003@gmmail.com] with your order number and reason for return. We will provide you with instructions on how and where to send your package.

Please do not send your purchase back without first contacting us — returns sent without prior approval will not be accepted.

3. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

4. Late or Missing Refunds If you haven't received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your credit card company or bank — processing times may vary
• If you've done all of the above and still have not received your refund, contact us at [allipha003@gmail.com]

5. Exchanges We only replace items if they are defective or damaged upon receipt. If you need an exchange for the same item, contact us at [allipha003@gmail.com].

6. Return Shipping You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (wrong item sent, defective product, etc.). Shipping costs are non-refundable.

7. Cancellations Orders can be cancelled within 24 hours of placing the order. Once an order has been processed or shipped, it cannot be cancelled.

8. Contact Us For any return or refund queries, please reach out to us at [allipha003@gmail.com].